Frequently asked questions
How does it all work?
Save yourself the hassle of needing to buy all the items needed, and trying to figure out how to make it all work! True North will come, set up everything up, and make sure everything is exactly what you would like it to be! No work is needed from you. Afterwards, our “pic-nition” will come back at the agreed upon time for the cleanup, and you are free to go! All we require from you is to show up, and enjoy yourself!
Where can we have our picnic?
We have our favourite hot spots in #yeg, but we can potentially do it at any park within the city. We can also take special requests. Just let us know some of the details, including a GPS location, and the True North operations team can review the request. If you would like something more private, our “pic-nitions” can come, and set everything up in your own backyard. Enjoy all the benefits of an amazing True North picnic, with no hassle at all! Keep in mind, some locations are more private than other locations. Keep this in mind in accordance to the type of event that you’re celebrating!
What if it rains?
It’s in our name: True North. We live in a great city, but understand that the weather conditions in #yeg can often fluctuate! Because of this, we will work with you to change the date if needed, and make sure you will still get exactly what you want! We also have some “rain or shine” locations that will not be impacted by a light-medium rain. We also know that #yeggers wont let a small sprinkle get them down, and have some trusty ponchos ready to go as well!
What is not allowed during our picnic?
We are obligated to abide by the bylaw 2202 (parkland bylaw) This is for everyone using the city parks. As of right now, alcohol is not permitted, but this is a work in progress. Examples of other items not permitted include:
Am I able to make modifications on our food?
Yes! We are a very flexible company, and your enjoyment is our first priority! Please let us know what modifications may be needed, and we will do our best to accommodate all requests.
What are you doing in terms of Covid 19 measures?
We thoroughly clean and sanitize all our equipment after each use. All of our fabric products are washed after every use as well. On top of this, we will provide you with sanitizing wipes and hand sanitizer, which are included in every package! Your safety is our number one priority. Outdoor picnics also work great for social distancing measures, and our “pic-nitians” can always adjust any picnic set up, based on your needs or requirements. Your picnic ambiance will not be affected by Covid measures- in fact, we think that this is a pretty great opportunity to connect with the outdoors and nature, and take advantage of what beautiful #yeg has to offer!
Do you offer custom celebrations?
True North loves celebrating birthdays, anniversaries, proposals, showers, date night, or whatever type of event you can think of! We love creating something special for you, and will work with you to make sure that this happens
Do you stay during the picnic?
No. Our “pic-nitians” will come, set up, greet you (to make sure you have everything that you need) and leave. We will come back at the agreed upon time, but if you need us during your picnic, you can text or call our “pic-nition” and we will be there as soon as we can!
Should I include my children in the reservation?
“Picnic-kiddies” of all ages are of course welcome, but it depends on what they will require! If you will need additional food for them, then please include them in your reservation. If there is no food required for them, then there is no need. However, we do recommend you send us a note, so that we can ensure there are extra cushions/pillows!
What if we have to leave early?
If you need to leave earlier than the arranged time, please provide us a 30 minute notice via phone call or text. Our “pic-nitians” will get there as soon as possible
Why is the food menu selection the way that it is?
True North wants to provide you with a great picnic experience- this includes, making sure that all the food that you eat is perfect for this type of environment! Our menu selection includes items that are safe to eat in a picnic atmosphere, and do not need to be served hot or cold. Your safety again, is our number one priority!
Do I need a permit?
True North has all the licensing requirements needed to accommodate your picnic. If you do require something additionally, such as a covered location, this will be an additional cost, and subject to availability in our #yeg locations.